The Evolution of Connected Living: Laundry Trends in the Digital Age
Continuing our series on consumer trends, we’ll explore some additional forces shaping the fabric care market and transforming the way people approach their laundry habits today and into the future.
At the core of the next three consumer trends that we’ll cover is the concept of connected living. As smart home devices, health trackers and voice-activated shopping assistants (like Amazon’s Alexa) become omnipresent in our daily lives, consumers expect more convenience and personalization from their brands, and products that contribute to a more balanced and meaningful lifestyle.
No generation embodies the concept of connected living more than Generation Z — those born between 1996 and 2010. Representing one in four people around the globe, Gen Z’s sheer size, spending power and social influence make them trendsetters, driving shifts in the home care market. And, as they’re coming of age in this time of radical change and digital hyper-connectivity, this group is rooted in openness and adaptability, with a strong commitment to social justice and sustainability. For laundry brands, leveraging social media platforms effectively and demonstrating alignment with Gen Z’s values when relevant — and acting on it — will be crucial to winning long-term customer loyalty with this rising generation.
But the ongoing transformation in the laundry care market extends across generations. Below, we’ll explore some key trends that reflect wide-ranging consumer shifts in values and behaviors in the digital age.
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01 New Digital Reality | 02 Simplicity and Convenience | 03 Expanded View of Health
E-commerce exploded during the pandemic, and the digital transformation continues to shape how consumers discover, evaluate and purchase their laundry detergents.
Online reviews, social media and influencer recommendations greatly influence buying decisions, highlighting the importance for brands to have a strong digital presence and promote direct engagement. Moreover, there’s a growing expectation for personalized shopping experiences, powered by data analytics and AI, to guide consumers toward products that meet their specific needs and preferences.
The Laundry Lens
This digital shift requires laundry detergent companies to be agile, adopt technologies to enhance customer engagement, and leverage data for targeted marketing strategies.
China has the world’s largest e-commerce market, with sales increasing at an annual rate of 14% between 2017 and 2022. Its rising middle class coupled with high mobile phone use has created a massive consumer base. At the same time, the Chinese government has heavily invested in digital infrastructure like mobile payment systems and delivery logistics, fueling the growth in online retail.
Beyond the traditional e-commerce platforms like Taobao and JD.com, social e-commerce is a rapidly growing business model. Social media platforms like Douyin (Chinese TikTok) and Xiaohongshu (“Little Red Book”) have e-commerce features directly integrated into their apps, allowing users to seamlessly discover, share and purchase products while staying within the experience. In this social space, brands also rely heavily on influencers to drive product discovery and sales.
The Laundry Lens
The rise of e-commerce is generating a wealth of consumer data that can be leveraged to design products that better meet consumers’ needs. On the marketing side, this data can also be used to better target specific consumer segments, says Lynn Meng, Asia Pacific Business Segment Leader at IFF.
As the e-commerce marketplace becomes more crowded, however, it will become more challenging for brands to stand out. “This will require R&D and marketing teams to collaborate to really understand their products’ features and then translate that to consumer language that resonates,” says Meng. In addition, there’s an opportunity for brands to leverage key opinion leaders on e-commerce sites to educate consumers about their products and build trust.
As today’s consumers are inundated with choices while also juggling work, family responsibilities and household chores, they’re looking for solutions that streamline their daily routines, making life a bit simpler.
This trend is about more than just ease of use; it's about offering multifunctional products that can address multiple cleaning needs in one go, saving time and reducing clutter.
The Laundry Lens
From laundry strips and tabs to fiber tiles, detergent manufacturers around the globe are offering innovative new product formats that emphasize convenience and sustainability for consumers.
As fabric care leaders race to innovate and adapt their product portfolios to this potentially disruptive new format, it’s important to keep in mind that performance still rules the day. If you look at the history of new product releases, such as unit doses (“detergent pods”), many of these innovations were initially unpopular with consumers. But through laundry manufacturers’ continued innovation and performance optimization, these formats eventually gained a following.
says Tatiana Goncharova, Global Business Segment Leader at IFF.
The definition of health has shifted beyond merely “the absence of illness and disease” to a broader, more holistic perspective that encompasses mental health and well-being and living in harmony with the environment.
The Laundry Lens
Consumers still expect their basic needs of cleaning and hygiene to be met, but now brands have a growing opportunity to differentiate by offering products that safeguard physical health and the planet and enhance well-being.
This shift resonates particularly with younger consumers (Gen Z, millennials), who are more attuned to how household care products impact their health. Fabric care leaders have an opportunity to connect with this digital-native generation and ensure that they understand their products’ positive health aspects and lower health risks.
Laundry as a meditative ritual
In line with the growing wellness movement, millennials and Gen Zers are leading the way in reimagining laundry as a mediative ritual and appreciating the simple moments of life. On social media platforms, influencers are driving the #CleanTok and #Cleanfluencer trends, attracting millions of viewers for their helpful tips and a sense of calm.
The Laundry Lens
Fabric care brands can seize this opportunity to leverage influencers to interact with their products and educate younger generations.
As we navigate the digital age, the intersection of technological advances and consumer trends presents a tremendous opportunity for laundry care leaders to create products that align with and enhance the way we live.
Industry leaders must keep innovating to develop products that not only deliver outstanding performance but also integrate seamlessly into our interconnected, eco-friendly and health-focused lifestyles.
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In the next issue of Clean Insights we analyze how the rise of “smart” laundry machines and digitally connected homes is transforming the laundry market.
